Canvas / Troubleshoot blank Gradebook in Chrome

Objective

  • To provide troubleshooting guidance when Canvas Gradebook is blank in Chrome

User

  • Canvas Instructor

Environment

  • 10185: Canvas

Resolution

  • This occurs when there is an update to either Chrome or Canvas. The issue is generally temporary and can be resolved by one of the following options:
    • Clearing cookies and cache, and closing the browser
    • Shutting down the computer, and then restarting
    • Trying another browser, like Microsoft Edge or Mozilla Firefox

 

Notes

  • Miami Online offers Canvas training
    • Office hours and support will be offered throughout each term. Look for an announcement in Canvas and an email to all faculty.
    • Resources for using technology. guides, and best practices can be found on the Miami Online website
  • Visit the Canvas Status Dashboard to check performance information for Canvas services
  • Instructure provides up-to-date instructor documentation and instructions for Canvas

 

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