TDX / Troubleshoot an invalid username or password error

Objective

• To provide instruction on troubleshooting a username or password error that occurs when logging in to TeamDynamix 

Environment

• University Business Apps
• 10374: TeamDynamix (TDX)
• Chrome

Resolution

1. Open a new Incognito session in Chrome
2. Log in to the TDX technician portal
3. If you can successfully log in, the issue is with your normal browser session
   • Learn how to clear your browser cache