Canvas / Resolve course invitations not sent or received

Objective

  • To provide troubleshooting tips on sending or receiving Canvas course invitations when:
    • You added students to a course site, but the invitations were not sent
    • You did not receive your Canvas course invitation

User

  • Canvas Instructor
  • Canvas Student

Environment

  • 10185: Canvas
  • Miami Email

Resolution

Canvas Instructor

  • Verify that student email address(es) and UniqueID(s) are spelled and entered correctly
    • If not, re-add your students using the correct email address and UniqueID for each

 

Canvas Student

  1. If you already have a Canvas account, log into Canvas and check your dashboard for the course invite
  2. Check your spam mail for any invite from Canvas
  3. Contact your instructor or site administrator to verify that your email address was entered in correctly

 

Notes

  • Miami Online offers Canvas training
    • Office hours and support will be offered throughout each term. Look for an announcement in Canvas and an email to all faculty.
    • Resources for using technology. guides, and best practices can be found on the Miami Online website
  • Visit the Canvas Status Dashboard to check performance information for Canvas services
  • Instructure provides up-to-date instructor documentation and instructions for Canvas

 

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