Event Management System / Error Record (EMS)

Objective

  • To identify errors in Event Management System (EMS) and provide corresponding causes and resolutions

User

  • Finance and Business IT (FBS IT)
  • Miami University Administrator
  • Student Affairs Staff
  • Housing and Dining Staff

Environment

  • University Apps
  • 56967: Event Management System (EMS) Enterprise

Error + Resolution

Error Message
  Verify your connection settings
Affected User / Action Miami University staff receives error when trying to log in to EMS
Cause (undocumented)
Resolution
  1. Contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat for assistance
  2. Provide the following information:
    • The error message you received
    • Your location, including building name and room number
    • Your contact information
Resolution Group Finance and Business IT (FBS IT)
   
 

Error Message
  Your account is currently disabled and cannot be used
Affected User / Action Miami University staff receives error when trying to log in to EMS
Cause (undocumented)
Resolution
  1. Contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat for assistance
  2. Provide the following information:
    • The error message you received
    • Your location, including building name and room number
    • Your contact information
Resolution Group Finance and Business IT (FBS IT)
   
 

Notes

 

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