Microsoft Office / License Activation Issues

Objective

  • To identify errors in Microsoft 365 (formerly Office 365) and provide corresponding causes and resolutions when:
    • An Office product does not allow access
    • An Office product does not allow editing or other function

User

  • Students, Faculty, Staff 
    • Alumni/Alumnae, Emirate/Emeritus, Former Students, Former Staff, Former Faculty are not licensed users.

Environment

  • Software & Apps
  • 10314: Microsoft  365
    • Microsoft Office
    • Word
    • PowerPoint
    • Excel
    • Access
  • Personally owned Computer
    • macOS
    • Windows

Error + Resolution

Error Message
  View Only. Your Account ******@miamioh.edu doesn't allow editing 
Affected User / Client Office / Action Personally owned Windows computer user receives this error when saving a document in Microsoft 365
Cause Office activation issue on a personally owned computer — this issue does not apply to University-owned computers
Applied Resolution
   

Error Message
  View Only. Your Account ******@miamioh.edu doesn't allow editing on a Mac
Affected User / Client Office / Action Personally owned Mac computer user receives this error when saving a document in Microsoft 365
Cause Office activation issue on a personally owned computer — this issue does not apply to University-owned computers
Applied Resolution
   

Error
  Your Office product indicates that it has been deactivated
Affected User / Client Office / Action Personally owned computer user receives this error when attempting to access an Office product
Cause Office activation issue on a personally owned computer — this issue does not apply to University-owned computers
Applied Resolution / Workaround
   
 

Notes

 

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