Canvas / User cannot see media play

Objective

• To troubleshoot media not displaying for some users on pages, assignments, discussions, or quizzes
  • Remove Error Access Denied/Restricted User

User

• Canvas Instructor
• Canvas Student

Environment

• 10185: Canvas
  • Kaltura Course Gallery

Resolution

1. Delete the video with the error from the Canvas page / assignment / discussion / quiz using the rich text editor
2. Save the page
3. Open or create the content item (page, assignment, discussion, or quiz)
4. Click the Edit button to open the rich text editor (RCE)
5. Click in the RCE box where you want the video to appear
6. On the second row of the toolbar, click the plug-in icon
7. Select Embed Kaltura Media from the options list
8. Locate the media in your My Media list
9. Click Embed on the right side to place the media on the content item
10. Save

Notes

• Search Kaltura support for more on using Course Gallery
• Search Kaltura support for more on using My Media
   
• Miami Online offers Canvas training and guides
• Visit the Canvas Status Dashboard to check performance information for Canvas services
• Instructure provides up-to-date documentation and instructions for Canvas
  • Browse all Canvas Guides by product 
  • Browse the Canvas Instructor Guide
  • Browse the Canvas Student Guide
  • Browse the Canvas Mobile Guide