Canvas / Email does not include attachment

Issue

• I did not get an attachment a student emailed to me through Canvas
• A student submitted assignments by mail, and I did not receive an attachment

User

• Canvas Instructor

Environment

• 10185: Canvas

Cause

• Any attachments sent from personal mail in reply to a Canvas message will be dropped

Resolution

• Instruct your student to log in to Canvas to send the attachment 
• Or instruct your student to send the attachment to you by direct email
• Or instruct your student to submit the document to an assignment or discussion

Notes

• Miami Online offers Canvas training
  • Office hours and support will be offered throughout each term. Look for an announcement in Canvas and an email to all faculty.
  • Resources for using technology. guides, and best practices can be found on the Miami Online website
• Visit the Canvas Status Dashboard to check performance information for Canvas services
• Instructure provides up-to-date instructor documentation and instructions for Canvas
  • Browse all Canvas Guides by product or see the Canvas Instructor Guide